Please check the FAQ section below, if you cannot find the answer you are looking for, our email is at the bottom of the page.
Currently, shipping might be delayed in some countries due to the COVID - 19 pandemic. We are taking extra effort to ensure your safety as well as the safety of our teams. Please allow extra 3-7 days for your order to arrive. Thanks for your patience and we will always make sure that your order is safely being delivered!
We aim to dispatch all orders from our warehouse within 24 hours, but please allow up to 3 business days during peak periods. Orders will not be shipped on weekends and holidays.Customized products may extend the processing time by 3-5 days
Estimated Time Of Arrival:
US 6-10 working days
UK 4-8 working days
Canada 6-10 workling days
Australia 6-10 working days
Rest of the world 8-14 working days
Please keep in mind that once the package is handed over to the shipping courier, there might be circumstances out of our control that may cause delivery delays. If your order has not arrived within the estimated time of arrival, please send us an email via firstname.lastname@example.org, our customer representative will try their best to help.
You can cancel your order within 24 hours after you place the order. Send us an email via email@example.com as soon as possible if you change your mind, we will cancel the order and refund you before it is being shipped.
If you would like to change your shippng address, please contact us within 24 hours after you plcae the order and we will update your shipping address before it is sent.
If your order has been shipped, unforturantely we cannot change your shipping address. But you can contact the local logistic company to refirect the package to the correct address.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
You will be given a tracking number through email once we shipped your order, you can track your order on our website tracking page. Click here to go to the tracking page
We have multiple fulfillment centers around the world include North America, the EU & Asia. Your order will be shipped from the fulfillment center that provides the fastest line to your address.
We will take care of duty and taxes so you don't have to worry about it.
The harness solves the pulling issue on a daily walking basis. The Front-clip changes the point of leverage. Every time dogs try to pull and the leash gives a tug on their chest to the side when the leash is attached to the front of them, and it will force the dog to turn toward you and so stop them from moving forward. So if they pull, they get turned. And if they turn, they aren’t heading forward which is where they want to be going and why they are pulling.
Follow the guidence below to solve the issue
We would recommend simply hand wash it with gentle soap, rinse well and let it air dry. Putting it through a washing machine and dryer may reduce its useful life.
First, you need to measure your dog and get the key measurements (Neck and Chest). Then you can compare it with the following size chart.
Your privacy and security is our top priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
On the checkout page, there will be a box for you to enter your discount code. Only one code can be applied per order.
We here to help! Send us an email or use the contact form to let us know the issue. we will try our best to help.
Our email contact is firstname.lastname@example.org. You can also contact us by using our form HERE